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seeh2o

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About seeh2o

  • Rank
    Greyaholic
  • Birthday 11/25/2007

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Profile Information

  • Gender
    Female
  • Location
    City of Angels

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1,159 profile views
  1. Hi! Can you tell me about my not, Bam's Barney and my girl, Mega San Onofre? Both ran at Caliente in Mexico. Onofre (aka Gildy) was a puppy from my beloved broodie, Bowie's last litter. I was so lucky she was available for adoption with our group when Bowie passed.
  2. I'm so sorry to read this. I know you'll keep her comfortable and showered with love in the time you have left together.
  3. Try Prudent Pet. I jumped ship and signed up with them. A friend did it, too, and she just submitted her first claim. Had a very very good interaction with customer service when she had a question. Customer service is not outsourced and the person actually listens to you and responds appropriately, not from reading a script.
  4. What do you think of getting Californians who have been hit t with these big - inconsistent - increases and as a group, reporting it to our state insurance commissioner? I know a number of people in my greyhound group and at work who have been hot with huge increases and are not happy about it.
  5. The reporter came to our Homecoming and followed the dogs through the whole process from picking them up at the pet kennel in TJ through the homecoming and fostering process. Nice article and great photos. https://www.latimes.com/lifestyle/story/2020-01-24/racing-greyhounds-pets-adoption
  6. Not Healthy Paws anymore. They used to be great. I just left then and signed up with Prudent Pet.
  7. Insane increase. What state do you live in?
  8. Please add Rico aka Clooney. He was only 2.5 years old, died very quick of an aggressive liver cancer. Poor boy had only been in his new home a few months.
  9. Check out Prudent Pet. I just signed up with the after Healthy Paws did the same thing to me - plus they've shipped their customer service overseas, really bad form.
  10. Happy 12th birthday Connie!.  Where do the years go?

  11. I just signed up with Prudent Pet. Healthy Paws has jumped the shark. They've outsourced their customer service overseas, over paid one of my friends, keep denying my other friend's claim (she took both her dogs in, submitted claims wish were clearly separated by soon on the invoice) because they keep mixing the claims up. She asked to speak to a supervisor and was told they couldn't find one, but they would "make an appointment" for her to speak with one. What sad decline of a once really great company.
  12. I heard back from what I believe to be "Patrick" who wrote me before and he wrote me right away. Never addressed the issue of the 15% discount, but he was quick to point out how much I have sent to them in claims and how much they have reimbursed me since 2011. I was impressed how quickly he responded, was not impressed with his response. I don't think they want me as a customer any more, given the last part of his email: Thank you for your feedback. I do empathize with the position you are in, as I have two dogs of my own who mean so much to me. Their care is extremely important to me and a decision like yours would be very difficult for me to process. In the time that you have been with us, the pet insurance industry has changed and grown significantly. Pet parents, who in the past may not have been able to afford life saving or altering treatments for their pets now have the ability and choice to do so. Of course, with the increased usage of the insurance, premiums have had to increase to meet those increased needs. We do try very hard to keep our rates affordable while also continuing to provide unlimited lifetime coverage. However, this unlimited coverage does require us to ensure that we maintain as much of a balance as possible between the incoming premiums against the outgoing reimbursements. With the higher cost of available care in California, comes the unfortunate higher cost of premiums over time. As you indicated, you have been a valued member of Healthy Paws for many years and in that time we have helped cover over $34,000 in claims and have provided over $27,000 in reimbursements for you and your furry family. I hope that during your research, you will find that even with the increased monthly premiums, Healthy Paws still provides a level of service and coverage above that of the other companies. To help you in your research, I have included a few websites that provide a comparison of the various coverage options available. https://www.consumersadvocate.org/pet-insurance https://www.petinsurancequotes.com/compare/ https://www.caninejournal.com/pet-insurance-comparison/ If after performing your research, you decide that you would prefer to go with another company, you can follow the link below to cancel your policy or you can respond to either of my emails and I will help you through that process. https://myaccount.healthypawspetinsurance.com/Login?ReturnUrl=CancelPolicy As I indicated previously, I am open and available to discuss this further with you, either over the phone or through email. I truly am sorry for any difficulties that this situation has placed on you. Please let me know if there is anything further that I can do.
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