OMG!! What a terrible story!!!! :angryfire I am shocked. I understand your anger, I would have been livid too. And you shouldn't have needed to kick up a fuss to get an apology. It's absolutely disgraceful.
I had a crummy experience at the e-vet's once - but NOWHERE near what you went through. I was just put off by comments that appeared to be really insensitive. Merlin hurt his tail and it split open - blood everywhere. Poor baby. We rushed to the e-vet (which was a new place, they had just opened recently) and waited forever. We could hear Merlin in the back crying in his cage :cry1 and I was flipping out with worry, because he also has SA (and at the time his symptoms were much worse, so being in a strange place without us must have scared him). When we finally saw the vet, she told us he would need stitches and said in a (I swear I was not just being over-sensitive because of the worry) distinctly unimpressed tone, "Well he is not helping himself because every time someone walks by his enclosure he wags his tail and bleeds some more" - Merlin is a very friendly pup - "and we just painted these walls!" She didn't say this with a laugh or a smirk or anything like that - she was scowling. I was so taken aback I just gaped with my mouth open. Couldn't believe she would be so utterly insensitive when I was already so worried. I felt like saying, "well maybe you can pay someone to paint your walls again with the exorbitant fee you're charging me tonight". It just kinda left a bas taste in my mouth.