MP_the4pack Posted February 24, 2021 Share Posted February 24, 2021 I put a claim for CC's euthanasia to Healthy Paws. 2 pages, the detailed page which states in all caps EUTHANASIA and page 2 with amount paid. They need more info. What more did they need? So I called them up and they need the page that show before I paid it. The other 2 pages contained the amount owed in detail. Which I specifically said to him "house call $60, field call $60, euthanasia $60". So I said fine. The guy said thank you for calling Healthy Paws and take care of that fur baby. I yelled at him "it says euthanasia! There is no fur baby " Another time I had sent in a euthanasia claim. There was enough info for them to cancel the policy but not enough to settle the claim. **!? They used to be so good until Evan Greenpile got hold of it. He ruined Chubb and now has ruined HP. Quote Link to comment Share on other sites More sharing options...
Remolacha Posted February 24, 2021 Share Posted February 24, 2021 I am so sorry to hear this. First, because of the additional pain and stress they caused you. Like losing CC wasn’t bad enough? I am also sad that Healthy Paws has turned to cr*p, even though I gave up on pet insurance years ago. It sounded like Healthy Paws was a good company, and I almost signed up a few times. Glad now I didn’t. Quote Link to comment Share on other sites More sharing options...
Beachbum1 Posted February 25, 2021 Share Posted February 25, 2021 That is sad. I suggest you contact them, and speak with a supervisor about the horrible way your claim was handled. My experience for the past year, new with Healthy Paws, is that they process a claim within 2 days, sometimes in a few hours, and I am getting reimbursed for what my policy covers. Quote Link to comment Share on other sites More sharing options...
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