I'd just like to add my worth. Alisha has been undergoing a huge transition the last couple of months, expanding and moving her business location, training staff etc. and I truly believe this is where the delay is coming from. Alisha does amazing work. I am one of her retailers.
A soft lined collar or a harness - Wiggles, Wags and Whiskers of course, may be the option for her walks.
Good Luck and I hope you find the product that best suits your needs.
Liz