Healthy Paws in Health and Medical discussion Posted September 15, 2017 I have had claims take a few days, and others take 2-3 weeks. The longest it ever took was 3 weeks. It depends on their processing load, and also your vet's response time for updated records (they need the doctor's notes from the visit you are claiming). I'm cool with it because they are clear about what they cover and they've never denied anything I thought should be claimable; and they've paid things I didn't expect to be claimable. They are always super friendly on the phone.