We thought we could compromise with them. We agreed to get the larger grate, but we wanted to pick her up this Saturday because we both have 13 days off from work and we wanted to start acclimating her as they don't foster any of their dogs they just have a kennel, however the crate was not going to be her until Monday. This was still a no go for them. They would rather have her spend 2 days in the size crate she has been in for 7 years then send her to a good home. It is not like we were saying we would never crate her. We know she has never been alone and we had planned on making that a part of the training so we could circumvent any separation issues. We have decided to go with a different groups. Seems like the cruelest bait and switch possible. No information on the website about this mandatory requirement and we had started falling for this sweet 7 year old.